Refund and Cancellation Policy

The essentials

• Cancel whenever you want from your account, in two clicks and without writing to anyone. Your plan runs until the end of the paid period and nothing else is charged.
• If you are a consumer, you have 14 days to withdraw.
• 15-day guarantee: if it is your first plan and in those days you have edited at most 2 videos, we refund everything you paid with a button in your account (section 4).
• If we charge you by mistake or an Anthropic change stops you from using Expert AutoEdit, we give you your money back; if something fails on our side, we compensate you (section 5).
• Write to us before complaining to your bank: we sort it out faster and your account is not paused.

1. How to cancel

• On the website: sign in to your account → “Cancel my plan” → confirm it on the secure payments page.
• By email: write to soporte@danielalcaidemkt.com from your account email and we will do it for you.

We confirm the cancellation by email. We will not ask you to call or to explain why (the payments page lets you tell us, if you want).

2. What happens when you cancel

• With a paid plan: it stays active until the end of the period already paid and you can use its minutes until then. There are no more charges. Your remaining pack minutes are frozen within their 12 months and come back if you take out another plan; before you confirm the cancellation we tell you how many there are. [TÉCNICO] [DANIEL]
• With a pending payment: cancellation is immediate and we do not try to charge you again.
• You can undo the cancellation while the period is still running, in your account (“Manage subscription”).

3. Withdrawal (14 days)

If you are a consumer, you can withdraw from the contract within 14 calendar days of signing up (the day you take out the plan, or the day you buy a pack), without giving any reason:

• With the “Withdraw from contract here” button in your account, which asks you to confirm and sends you an acknowledgement with the date and time.
• Or with a clear statement by any means, for example an email to soporte@danielalcaidemkt.com. You can use the form below, but you do not have to.

What we refund: what you have paid, minus the part of the service you have already received if you asked for it to start straight away (the proportion of that charge's minutes you have already used; with unlimited minutes, the proportion of the paid time already gone by). If you have used them all, the service has been fully provided and withdrawal no longer applies. [ABOGADO]

Example: you pay €29 for a 60-minute plan, use 15 minutes and withdraw on day 10. We refund €21.75 (the 45 minutes you have not used). If you withdraw without having used any minutes, we refund the full €29. Before you confirm the withdrawal, we show you how much we will refund.

If you withdraw from the plan and have pack minutes left, they are frozen until you have a plan again; before you confirm, we tell you how many there are.

4. 15-day guarantee

If it is your first plan and in the 15 days after taking it out you have edited at most 2 videos, you can ask us to refund everything you paid for it with the “Request my refund (guarantee)” button in your account. You do not have to explain anything or write to anyone.

• What counts as a video: each different video that our server has cut and recorded in your account since you subscribed (redoing the cut of the same video does not add another one).
• The deadline: until the end of day 15 after the day you subscribed (the day in mainland Spain), whatever time zone you are in.
• What happens when you press it: we refund at that moment, to the same payment method, everything you paid for that plan (including a plan upgrade in those days); your plan is cancelled at that moment, with no more charges, and its minutes end. We email you the date and time. Your bank may take a few days to show it.
• Once per customer: per account and per card. It does not apply if you already withdrew from that plan, if it had already ended when you asked, or while you have an open dispute with your bank about a charge.

Guarantee and withdrawal. The guarantee is ours and voluntary, and it is on top of your right of withdrawal (section 3), which does not change: if you do not meet it (for example, because you have edited more videos), you can withdraw within its 14 days and we refund what you paid minus the part already used. If you use it, your contract ends with it and there is no need to withdraw. [ABOGADO]

5. Other cases in which we refund or compensate you

6. When there is no refund

• For the days left in the period after cancelling: the plan stays active until the end, so there is no partial refund.
• For plan minutes you did not use in their month or for minutes that expired.
• For packs, once the 14-day withdrawal period has passed, except in the cases of section 5.
• Because the limits of your Claude plan fall short: they are set by Anthropic and are not part of Expert AutoEdit. If in the first 14 days you see it isn't enough, you can withdraw.
• If we delete your account at your request: neither for what is left of the paid period nor for your remaining minutes, pack minutes included, which are lost. Before you confirm the deletion, we tell you how many there are. [ABOGADO]

7. How and when we refund

• By the same payment method you used and at no cost to you, within 14 days at the latest from when you ask us or tell us you are withdrawing (the guarantee in section 4, at the moment you press its button). Your bank may take a few more days to show it.
• When a pack is refunded, the minutes it had left are removed from your account. When the current month's charge is refunded in full, the plan is cancelled and its minutes are removed; when the charge for a plan upgrade is refunded, the upgrade's minutes are removed. If we refund only part, we tell you what happens to your minutes.
• We confirm by email the exact amount refunded. [TÉCNICO]

8. Disputes and chargebacks

If you do not recognise a charge, write to us at soporte@danielalcaidemkt.com: we check it and, if appropriate, refund it straight away. If you open a dispute with your bank, your account is paused while it is resolved and we stop charging you: your plan's cancellation is scheduled for the end of the period (or is immediate, if you had a pending payment) and, when that comes, your pack minutes are frozen. If the dispute is resolved in our favour or you withdraw it, we reactivate the account and you can have your plan again. [DANIEL] [ABOGADO] The same amount is not refunded twice, by us and by your bank.

Withdrawal form

You only need to fill it in and send it if you want to withdraw from the contract and prefer to do it in writing.

To ADVERTER GROUP, SLU, C/ Fiter i Rosell, 30, escalera B, 3.º 2.ª, AD700 Escaldes-Engordany, Principat d'Andorra, [phone number: to be decided], soporte@danielalcaidemkt.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*):

Service: Expert AutoEdit, plan or pack: ____________________

Ordered on (*): ____________________

Name of consumer(s): ____________________

Account email: ____________________

Address of consumer(s): ____________________

Signature of consumer(s) (only if this form is notified on paper)

Date: ____________________

(*) Delete as appropriate. [ABOGADO]